Sample Agenda // Subject to Change

Not Your Typical Contact Center Event

Contact Center Ideas & Innovations Tour events are a fun way to meet and discuss the latest industry news and trends with your regional contact center community… in a fun, positive atmosphere.


Get out of the office and join us for: on-stage executive interviews; short talks on industry trends given by local CCTR leaders; breakout discussions focused on specific areas of interest; networking with your regional contact center community; plus snacks and prizes.


Speaking, and sponsorship opportunities are available, contact Valerie McSorley at 617.935.9040 or

Check-in, Registration & Refreshments

1:00 PM

Day begins. Check-in, grab some coffee and snacks, say hello, and visit the vendor booths.

Official Kick-off & Welcome

1:25 PM

Seating is open.

Executive Talk Interviews

1:30 PM

Conversation style interviews, featuring contact center executives, speaking on a variety of timely industry topics.

Refreshment Break

2:30 PM

Stretch your legs and meet new members of your local CCTR community.

Breakout Discussions

2:45 PM

Join moderated breakout sessions on the CCTR topics you're most interested in. This is a great opportunity to share/gain insights and best practices with like-minded professionals.

Breakout Discussions Two

3:15 PM

Topics are repeated for a second opportunity to attend a different session, or choose to stay with your group.

Tech Talks

3:45 PM

A series of short talks hosted by regional CCTR members, focused on current technology trends.


4:30 PM

CASH prizes!

Event Concludes

5:00 PM

Speaker Submissions


We are now accepting submissions for speakers, sponsors, and demos for upcoming Ideas and Innovations events. Please note that there are very few speaking and/or demo opportunities available at this day long event.


Please contact Valerie McSorley for an application –  at 617.935.9040 or