Contact Center
Ideas & Innovations Tour

Single day events full of learning and connection
with your regional contact center community.

Contact Center Ideas & Innovations Tour events are an inspiring way to expand your career: hear from industry leaders, explore new ideas in expert-hosted breakout sessions, and sharpen your skills with hands-on technology demos, while connecting with your regional contact center community in a relaxed, fun environment.

For more information on upcoming events, speaking and sponsorship opportunities, contact Valerie McSorley at 617.935.9040 or

Learn From Industry Leaders

Hear from a diverse group of regional industry leaders in a series of main stage interviews. Get inspired listening to real-world challenges and insights.

Industry Leaders Speaking

Heighten Your Capabilities

Expert-hosted breakout sessions explore trends and brainstorm new ideas around leadership, teamwork, productivity, and more. Our vendor technology demos provide hands-on opportunities to experience the latest technologies.

More events coming in 2020

Be the first to know when new locations are announced for next year.

Thanks to our sponsors